This Refund Policy outlines how refunds, cancellations, and replacements are handled by Ridgway Projects (“we”, “us”, “our”). This policy should be read in conjunction with our Terms and Conditions.

By purchasing services or products from us, you agree to this Refund Policy.

Due to the nature of professional services, refunds are generally not provided once work has commenced. Fees incurred up to the date of cancellation or termination remain payable, including any work completed in excess of amounts previously invoiced. Where services have not yet commenced, refunds may be considered at our discretion.

Approved variations and additional work are non-refundable once commenced.

Digital content, including tutorial videos, subscriptions, and downloadable material, is non-refundable once access has been granted. This includes cases where the content has been viewed or accessed in any way.

Subscriptions may be cancelled at any time. Cancellation will take effect at the end of the current billing period. No partial refunds are provided for unused subscription periods.

Refunds or replacements for clothing and physical products are offered where items are faulty, damaged, or of unacceptable quality, in accordance with Australian Consumer Law. Change-of-mind refunds are not provided unless required by law. Where applicable, refunds or replacements may be subject to supplier policies.

Approved refunds will be processed using the original payment method unless otherwise agreed. Refund processing times may vary depending on payment provider.

If you have any questions regarding this Refund Policy, please contact us via the details provided on our website.